User's Guide v.2

User's Guides Active@ Disk Image v.2

3. Common Questions

Why do I receive an error message while trying to save the disk image or restore it?

Problem:

While saving or restoring I receive an error message saying "Error writing physical sector"?

Reasons:

1. You attempted to run the software from Windows 95/98/ME "MS-DOS Prompt" console
2. Hard Disk Drive is physically damaged (i.e. has bad clusters)

Solutions:

1. DO NOT try to run the software from under Windows Operating System! Boot your computer in "Command Prompt" mode (press [F8] when Windows 95/98 boots) or boot from the floppy disk. See section OPERATING PROCEDURE about running the application.
2. If your HDD/SSD is physically damaged, it's better to copy all important data from there and use another Hard Disk Drive or you are at risk of loosing your data.